Description

Summary

The Assistant Guest Experience Manager is responsible for assisting in the oversight of the Guest Services Department, which may include Bell Services, Valet, Shuttle, and Front Desk operations. This role supports the daily operation of these areas to ensure exceptional guest service and a seamless arrival and departure experience.

Key responsibilities include training, coaching, and developing team members, as well as maintaining service standards and operational efficiency. The Assistant Guest Experience Manager will also support the Front Desk during peak business periods, assisting with guest check-in, check-out, guest inquiries, and issue resolution as needed.

This is a highly visible leadership role that requires strong communication, organizational, and problem-solving skills. The position offers the opportunity to provide the highest level of guest satisfaction while fostering a positive and service-oriented team environment in alignment with Hyatt standards.

Salary Range: $67,800 - $75,000

Qualifications

• Valid driver's license
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills